SHIPPING & RETURNS
All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 2-3 business days
AUSTRALIA SHIPPING:
Please note costing below is only an estimate as we use Australia Post to calculate shipping based on weight.
| SHIPPING OPTION | COST ESTIMATE |
|---|---|
| Australian Standard Shipping (3-5 Business Days once dispatched) |
$8.30 |
| Australian Express Shipping (1-2 Business Days once dispatched) | $11.30 |
NEW ZEALAND SHIPPING:
| SHIPPING OPTION | COST ESTIMATE |
|---|---|
| Express Shipping (3-5 Business Days once dispatched) | $21.95 |
* INTERNATIONAL AND NZ CUSTOMERS PLEASE NOTE: Economy Air shipping method takes minimum 3 weeks and does NOT include tracking updates
INTERNATIONAL SHIPPING:
| SHIPPING OPTION | COST ESTIMATE |
|---|---|
| DHL Express Shipping (5-7 Business Days once dispatched**) | $25.00 |
Please note that Who Boutique is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.
During sale periods, delivery times may vary due to a high volume of orders. Please allow up to 5 days for dispatch.
** Delivery times may exceed the 5 business days for more remote countries.
ONLINE RETURNS:
PLEASE NOTE: ALL SALE ITEMS ARE FINAL We don't offer exchanges, credit notes or returns on sale or discounted items.
All items must be returned with no damage to the item or packaging. All items must be returned unworn, unwashed, unused and in it's original condition with all tags intact.
Returns and exchanges must be returned within 10 business days of receiving your order. The cost of the exchange is at your expense. If you would like an item exchanged please include a reply paid satchel to ensure a quick turnaround.
We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.
Upon receipt of the merchandise, we will refund you the purchase price of the item/s, less any shipping costs incurred when the goods were purchased.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
DAMAGED/FAULTY ITEMS
We will gladly refund or exchange any faulty or damaged product. Please email info@whoboutique.com.au with photographic evidence and we will be in-touch with you within 1-2 business days.
Any refunds will be credited against the original payment method. Please allow 1-7 business days for the credit to appear on your statement.
IN-STORE PURCHASES
Full priced items purchased in-store may be returned for store credit or exchanged provided they are returned within 7 days of purchase and in the same condition in which they were bought including all tags and packaging. We do not offer a refund on in-store purchases.